Return Policy

 OF THE WWW.MEPMU.COM ONLINE STORE

 

General Conditions: Our products are dispatched from our warehouse in Warsaw, Poland, Europe ensuring swift delivery to our customers worldwide. While all sales are final, non-cancellable, and non-refundable, we do offer refunds for products that arrive damaged and adhere to the specific conditions outlined in our policy.

Permanent Makeup Machines Our primary concern at ME is the safety and satisfaction of our customers, and we uphold the highest standards of hygiene. Consequently, we enforce a strict no-return policy for all permanent makeup machines due to their custom-built nature and the potential risk of cross-contamination. Returns will only be considered if:

  1. The machine and its packaging remain unopened.
  2. There are no signs of usage on the machine.
  3. All stickers, seals, and labels are intact and unaltered.
  4. The box is undamaged and in its original condition.

This conditional return is valid within a 30-day period following the date of delivery.

Cartridges, Accessories, and Other Products We apply a more flexible return policy to other products such as cartridges and accessories. If you are not completely satisfied with these items, they may be returned within 30 days of delivery, provided that:

  1. The items are unused.
  2. The original packaging is undamaged and unopened.
  3. All seals and labels are intact.

We emphasize that all items must be in a condition that allows for resale. Opened or used products, or items with damaged packaging, cannot be returned due to the same hygiene and safety concerns that apply to our machines.

Processing Returns To initiate a return, please contact our Customer Service team with your order details. We will provide instructions on how to proceed with the return process. Refunds or exchanges will be processed upon receipt and inspection of the returned items, ensuring they meet our return conditions.

Please note that while we aim for complete customer satisfaction, our return policy is also guided by a commitment to the safety and quality of our products. Your understanding and compliance with these terms ensure that we can continue to serve all our customers to the best of our ability.

For detailed information on this policy or for assistance with a potential return, please reach out to our Customer Service team.

Return Shipping and Handling If you need to return a product that arrived damaged, we will cover the cost of shipping. Here's what you need to know:

  • Return Request: Contact our customer service team at contact@mepmu.com within 48 hours of delivery to initiate a return or refund due to damage.
  • Evidence of Damage: You may be asked to provide photos of the damaged product and your order confirmation email as proof.
  • Shipping Method: When returning items, please use a trackable shipping service. We recommend using the same carriers we dispatch with: DPD for land service and DHL Express for air service within the European Union, UPS Standard and DHL Express to the United Kingdom, and appropriate services for other regions.

Postage Costs For returns due to damage, we will refund the purchase price along with the shipping costs. The return postage costs for items that do not meet the return conditions outlined in the policy are the responsibility of the customer.

Processing Refunds and Exchanges Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Please note: We reserve the right to refuse returns or exchanges that do not meet our return policy requirements.

Customer Support For further assistance or queries regarding returns, refunds, or shipping, please contact our dedicated customer service team at contact@mepmu.com.