Creating an account is not required to complete your purchase with us; you have the option to checkout as a guest. However, we recommend setting up an account for a more streamlined and efficient shopping experience. Not only will it save you time on future orders and make managing your invoices simpler, but as a registered customer, you'll also gain access to exclusive offers. These benefits extend beyond product discounts to include valuable opportunities like online courses conducted in partnership with esteemed permanent makeup artists. Creating an account opens the door to these special resources and our growing community of beauty professionals.

If you've forgotten your password, please go to the login page and click on the "Forgot Password" link. You'll be prompted to enter your email address, and we'll send you instructions on how to reset your password. If you encounter any issues, our customer service team is here to help simply email us at help@mepmu.com

You can check the status of your order by logging into your account on our website and visiting the 'Orders' section. If you checked out as a guest, you should have received an email with a tracking link. If you can't find this information, please contact our customer service team with your order number, and we can assist you.

Please check your email's spam or junk folder to ensure the confirmation didn't end up there. If you still can't find it, please contact us with your order details, and we'll be happy to resend your confirmation.

If you've entered the wrong shipping address, please contact our customer service team as soon as possible. We can update the address if the order has not yet been shipped. If the order has already been dispatched, we will do our best to help you resolve the issue, but please note that any changes at this stage may not be possible, and additional charges may apply.

We take great pride in the quality and accuracy of our products, with each machine undergoing a thorough inspection before being carefully packaged. However, we understand that sometimes mistakes can occur.

If you find that you have received a defective or incorrect item, please don’t worry. Reach out to our customer service team immediately with your order number and clear photos of the item in question. Our dedicated team will swiftly guide you through the return process and arrange for the correct or a replacement item to be sent out to you as quickly as possible, ensuring minimal inconvenience.

We are committed to providing you with a smooth and satisfactory resolution. Thank you for your patience and understanding.

If you're facing any payment issues, please reach out to our customer support team. Provide them with any error messages or problems you've encountered, and they will help resolve the issue.

Orders can be modified or canceled as long as they haven’t been processed for shipping. Please contact our customer service team as soon as possible to assist you with any changes.

You can update your details by logging into your account on our website. Go to the account information or addresses section to make the necessary changes.

Once your order has been shipped, you will receive an email with a tracking number and a link to follow the delivery status of your package. You can also track your order by logging into your account on our website (if you have one) and visiting the order history section.

If you suspect your package has been lost or stolen, please contact our customer service team as soon as possible. We will initiate an investigation with the carrier and work towards a resolution. If necessary, we may send a replacement or process a refund.

After your order has been dispatched, you can track its status using the tracking number provided in your shipping confirmation email. If there seems to be a delay or if you have any concerns, please contact our customer service for assistance.

We endeavor to dispatch all orders within 1-2 business days. Shipping times vary based on the destination and selected delivery service. Our shipping policy includes detailed information about delivery times, shipping methods, and any applicable fees. This information can be found on our website or provided upon request.

Yes, we offer international shipping to most countries. Please note that international shipments may be subject to customs fees and import duties of the destination country, which are not covered in our shipping charges. It's important to check with your local customs office for more information on these charges.

Yes, all listed prices include the relevant taxes and duties for the selected shipping country. Rest assured, there will be no unexpected additional charges at the time of delivery.

For International Deliveries Outside Poland:

The delivery time varies based on the shipping service you select:

• DHL Express: As an air delivery service, DHL Express usually offers the quickest delivery.
• DPD & UPS: These are ground delivery services available only in Europe, and typically take longer than air services.

Please note: The estimated delivery time for your order will be provided when you choose your shipping method. Remember that the delivery time also depends on the completion of all necessary customs formalities, which can include providing product descriptions, and where applicable, the payment of customs fees and VAT. Make sure to keep an eye on notifications from the delivery service (via text message or email) to stay updated.

For Deliveries Within Poland:

• Orders are typically delivered the next day after shipment.
• However, the delivery services allow themselves up to three working days to complete the delivery.

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Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.

Write content to help your customers to better understand your products or policies.